ISO 29990:2010 (Learning services for non-formal education and training - Basic requirements for service providers) is a international standard to enhance transparency and allow comparison on a worldwide basis of learning services, providing a single substitute backed by international consent to the huge range of national service and management standards which now exists in the field of non-formal learning.
ISO 29990:2010 is the first standard developed by ISO technical committee ISO/TC 232, Learning services for non-formal education and training
Non-Formal education and training-providers shall consider the effectiveness of training through well recognizing of their customers’ expectations and this requires them to be more interacting with their customers and also their delegates. While understanding and designing the training services to meet their customers’ expectations, they also need to evaluate, monitor and improve their competency to deliver a high-quality service by regularly measuring the effectiveness of their customers.
ISO 29990 is basically subdivided into two areas: learning services and management at the learning service provider. This Standard is the first Standard for learning providers that is valid and applied on an international level.